Italiano
Project Description
The quality of corporate CALL CENTERS is, in several sectors, a key factor in terms of customer satisfaction and brand reputation, with important implications for business results
The MYSTERY LISTENING activity enabled most of our clients to:
- measure the performances of Call Centers (both inbound and outbound) managing their customer care service, complaint handling, commercial activities, customer service etc.
- identify areas to improve in terms of approach, script, service…
