Mystery Listening

Project Description

The quality of corporate CALL CENTERS is, in several sectors, a key factor in terms of customer satisfaction and brand reputation, with important implications for business results

The MYSTERY LISTENING activity enabled most of our clients to:

  • measure the performances of Call Centers (both inbound and outbound) managing their customer care service, complaint handling, commercial activities, customer service etc.
  • identify areas to improve in terms of approach, script, service…

Project Details