Mystery Call – healthcare industry

Project Description

A leader in the healthcare sector had the necessity to monitor booking procedures managed by the reception in the clinics, with the aim of the creation of a focused training. The training would have been developed on the basis of the real examples collected by us.
With audio notes recorded through Mystery Calls it has been possible to identify weaknesses of the process and undertake effective solutions, through focused training sessions.
We rely on a wide basis of Mystery shopper and we are able to call from anywhere in the country, in order to monitor the level and the quality of companies’ call centers, organizations, …
The monitoring activity is performed taking into consideration the most frequent requests: information requests, sales, advises. All the calls are made by selected people, trained on the contents and on the aim of the research.