Market research specialists; with more than 20 years of experience, we perform:
- Customer EXPERIENCE
- Customer JOURNEY
- MYSTERY CLIENT
- MYSTERY LISTENING & CALL
- MYSTERY LEADS, CHAT, LIVE STREAMING
- SHOPPING TOURS
- CUSTOMER INSIGHT RESEARCH as part of CRM systems
- Customer SATISFACTION & LOYALTY
- COMPETITORS’ best&worst PRACTICES
- Customer DEFECTION & RETENTION
- BRAND IMAGE, AWARENESS E SENTIMENT
- EMPLOYEE EXPERIENCE & TRADE LOYALTY
- WELLNESS & CORPORATE COMMUNITY
Experts in Research Design, a service of research consulting ad planning to optimise the increasingly scarce human resources, to employ tools and methods more innovative and suitable for the specific investigation needs
Which are the companies we work for?
Areas – Multinational companies with distribution networks in automotive sector, apparel, insurance companies, banks, call centers, franchising, large scale retail, healthcare, financial services, food service, general retail, utilities.
Skills and tools:
- B2C and B2B research
- Experts on RETAIL e FRANCHISING markets
- Integrated digital and traditional research
- Advanced digital platform for web and mystery surveys
- We design creative and tailored research solutions, getting to the root of the problem.
- We are flexible in managing projects, because we know that companies’ needs might change.
- We never leave our client alone – a senior consultant is dedicated to all the steps of the process and supports the client through the whole project, and even after.
- We know companies because we were research buyers, in our previous career paths.
Where – we work for Italian and international companies, both in Italy and abroad.