DO SHOP ASSISTANTS BEHAVE LIKE CUSTOMERS EXPECT THEM TO? DO THEY ACT LIKE THEY HAVE BEEN TRAINED TO?
MYSTERY CLIENT – SALES BEHAVIOR, POST SALE ASSISTANCE AND COMPETITOR ANALYSIS
Projects to understand also the best performing among the points of sales of the company and inside the competitive landscape throughout Performance Indexes, KPI, NPS (net promoter score).
As a consequence of the post-lockdown health regulations all our surveys have been updated to verify the real application of these rules.